The exchange and return policy for products sold by Tawasol is as follows:

1- Devices: Devices, including mobile phones, tablets, vacuum cleaners, and any other items classified as devices, cannot be exchanged or returned under any circumstances.

2- Cellular Accessories and Other Accessories:

• Accessories sold in the showroom can be exchanged or returned within 24 working hours of the purchase, provided that the product is in its original, unused condition.
• Exceptions: Certain accessories, such as in-ear headphones or any products related to public health (e.g., items that may transmit viruses, bacteria, or germs), cannot be exchanged or returned for hygiene reasons.

3- Damaged or Opened Products: Products whose boxes have been opened, damaged, or tampered with are not eligible for exchange or return, except in cases where there is a manufacturing error with the product.

4- Invoice Requirement: To process an exchange or return, the original purchase invoice must be presented to the sales employee.

This policy ensures that customers are clear about their rights and the conditions under which exchanges or returns can be made.